These General Conditions of sale govern the terms of online sales methods of artistic and handcrafted products made by Michela Nardin's MNM Venezia in its workshop, from which they are sent directly at the end of the sale process and services connected to them (hereinafter also referred to as “products”); and regulate the purchase and sale contracts for these products stipulated on this website between MNM Venezia di Michela Nardin and the buyer (hereinafter also referred to as “the Customer”). These conditions of sale will remain effective until changed by the supplier; any changes will be effective from the moment they are published on the website www.mnmvenezia.com and will refer to sales made from that moment on. The Customer is required to read and fully accept these conditions and any communications before making any purchase. These premises are an integral and substantial part of every product sale contract stipulated on www.mnmvenezia.com website.
2-The online contract
"On-line" sales contract means the distance contract concerning goods and / or services stipulated between a supplier, MNMVenezia di Michela Nardin and a customer in the context of a system organized by the supplier who, for this contract, mainly uses but not exclusive, the remote communication technology called "Internet". All contracts, therefore, will be concluded, unless otherwise agreed, directly through access by the consumer customer to the Internet site corresponding to the address www.mnmvenezia.com where, following the indicated procedures, she/he will conclude the contract for the purchase of the asset. The sale will end with the dispatch of the products covered by the contract and related invoice.
3-How to buy
The languages in which it is possible to carry out the purchase procedure are Italian and English.
The customer choose from www.mnmvenezia.com window the products that she/he wants to buy, after having read the descriptions and saw photos, and select them, and selected using the "Buy" button, he goes to the Cart page . This will contain the selected products, with a summary of the prices inclusive of taxes and the estimate of shipping costs (where applicable). By clicking on the "Complete the order" button, the customer must enter their billing and shipping details. To place an order, you must also be reachable by telephone and e-mail address. The customer is responsible for the correct compilation of the data. After entering the data, the unit costs of each chosen product (including VAT) will be summarized again; you will be given the opportunity to choose the shipping method, if more than one option is available, with the relative cost, calculated based on the actual shipping address; finally, the total cost of the order will be indicated. The customer will then choose and select a payment method from those listed on the page (see Secure Payments section) and must explicitly declare that they have read and accepted these "Terms and conditions of the MNM Venice e-shop". At this point, using the "Place order" or "Proceed with Paypal" button, depending on the payment method chosen, the Customer submits the order confirmation and proceeds with payment. The Customer will receive an e-mail message to be stored and archived, containing the receipt of the order with the relevant information and details and the order number, to be indicated in the event of a request for information. The purchase invoice will be sent to the customer together with the products themselves. At its discretion, the customer may, at the time of entering data, decide to create an account on our site, with username / e-mail address and password: in doing so, he will not have to re-enter all the data in the case of others purchases and can consult their orders at any time.
The products are unique pieces and therefore in most cases available in stock in the quantity of a single piece (with the exception of the “Piccole gioie” series); therefore, although we undertake to do everything possible to reserve the products intended for the e-shop and update the situation of the warehouse in real time, we may not be able to supply these products in extraordinary cases or for reasons beyond our will. . In this case, the Customer will be contacted and notified as soon as possible, with a proposal (which he/she may freely accept or not) of alternative products to replace. In the case that the customer decides not to accept our proposals, the amount of the order relating to the products that we are unable to supply will be refunded by bank transfer (the data of which will be communicated by the customer), with the issue of a credit note. We remind you that the product selected and ordered on the website www.mnmvenezia.com is a photographic reproduction as close as possible to the real product, however compared to it it may have slight differences in tone. In addition, all products are handmade artistic objects and their irregularity guarantees their authenticity and uniqueness.
Note: It is advisable to handle and touch with care, because the edges of the tiles, being in hand-cut glass, could be sharp.
Deliveries are made in countries (in Italy and the European Union) that are recognized by the site at the time of the order. Shipping costs for Italy and Europe are borne by MNM Venezia di Michela Nardin (excluding any customs fees). For shipments weighing more than 20 kg (given by works on commission upon request from the customer and / or multiple purchases) please contact MNM Venezia di Michela Nardin in advance at firstname.lastname@example.org and wait for processing of the cost based on the weight and size of the package and the destination address. In any case, MNM Venezia di Michela Nardin will act through the customer service to agree with the customer on the best delivery service. For all destinations (both in Italy and in Europe) it is the Customer's responsibility to recover the shipment within the deadline, after which it will return to the sender-supplier, and the amount of the paid order will not be refunded. Indicatively, without this entailing any constraints and except for any force majeure, the goods will be delivered in Italy within 3 or 5 working days from Monday to Friday, depending on the shipping option chosen by the customer when purchasing the product; within 6 working days from Monday to Friday in Europe. For products chosen from the virtual showcase, and therefore already existing, the shipment will in any case take place within a maximum period of thirty days from the date of placing the order. In the event that, in particular cases or bulky shipments, MNMVenezia di Michela Nardin intends to use different shipping methods than those expressly mentioned, the methods of execution of the delivery will be communicated to the customer via e-mail. Any problems and additional costs for customs or other matters will be agreed between MNM Venezia di Michela Nardin and the Customer who must explicitly authorize them (in the case of foreign shipping, any additional costs - beyond shipping - will be charged to the Customer. due to taxes or fees provided for by the legislation in force in the country of destination).
MNMVENEZIA di Michela Nardin assumes no responsibility for inefficiencies attributable to force majeure and / or unforeseeable circumstances such as accidents, thefts and / or robberies to the person in charge of delivery, fires, explosions, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, the execution of the contract within the time and manner agreed upon. MNM Venezia di Michela Nardin will not be liable to any party for damages, losses and more generally costs, whether direct or indirect, suffered as a result of the non-execution of the contract for the reasons mentioned above.
The customer agrees, once the online purchase procedure is completed, to print and preserve these general conditions, which, moreover, he/she will have already viewed and accepted as an obligatory step in the purchasing procedure.
It is strictly forbidden to enter false and / or invented identities and data in the registration procedure required to provide the procedure for the execution of this contract and related further communications; the personal data and the e-mail address must only be the Costumer's real personal data and not those of other people, or invented. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of others. MNM Venezia di Michela Nardin reserves the right to denunce any violation and abuse, in the interest and for the protection of all consumers.
If for any reason you are not satisfied with the purchase made, the Customer has the right to withdraw from the stipulated contract, without any penalty, except for out-of-pocket shipping costs for returning the product / s. The withdrawal must be expressed within 14 days from the date of receipt of the goods, by sending an explicit declaration of your decision to withdraw from the contract, and providing the following additional information:
1- purchase order number and date;
2- date of delivery of the purchase order;
3- the name and address of the Buyer;
4-the indication of an email and telephone number of the Buyer;
This communication must be sent by e-mail to email@example.com. The Customer, within 14 days from the date on which he communicated his decision to withdraw from the contract to the sender / supplier, must return all the purchased goods to the sender-supplier (intact, free of scratches and stains, packed in their original and complete with the equipment present at the time of purchase, without any lack), accompanied by the original invoice, at the address: MNM Venezia by Michela Nardin Dorsoduro 2496 / A 30123 Venice - Italy
The return costs and the means to be used will be charged to the Customer and his responsibility.
MNM Venezia di Michela Nardin will refund all payments received from the customer, excluding additional ones ( if the consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered), within 14 days from the day on which and 'informed of the Customer's decision to withdraw from the contract, on condition of having received the returned goods.
MNM Venezia di Michela Nardin will issue a credit note for the amount of your deposit as soon as possible and refund the money using the same payment method used by the Customer for the initial transaction, or other agreed method.
The right of withdrawal is not applicable in the case of products not present on the e-shop page of the site and therefore made in agreement with the Customer, tailor-made for the same or clearly personalized.
The personal data collected will be processed in accordance with art. 13 of Legislative Decree 196/2003 for contractual purposes and the related necessary communications. These data are processed electronically in compliance with the laws in force and may only be exhibited at the request of the judicial authority or other authorities authorized by law for this purpose. Personal data will be disclosed to persons delegated to carry out the activities necessary for the execution of the contract stipulated and disseminated exclusively for this purpose.
Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into online through the website www.mnmvenezia.com is subject to Italian jurisdiction.
Terms and conditions updated on 06/01/2021